Refund policy

We have a 7-day return policy, which means return requests must be submitted within 7 days of delivery, based on the carrier’s confirmed delivery date (the first day of the return window starts the day tracking shows delivered status).

If an order is delivered in multiple shipments, the return window begins once the final package is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@athlesi.com. Please include item description, item quantity, and the reason for return.

Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All returns must be sent to the address provided in the return authorization email and include RA number for processing purposes. Items sent back to us without first requesting a return and without the RA number, will not be accepted.

 

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can assist you.

 

Final Sale & Non-Returnable Items

The following items are final sale and not eligible for return:

• Beauty products 

• Bodysuits 

• Intimates and lingerie 

• Jewelry 

• Swimwear 

• Face masks 

• Final sale items 

 

Exchanges

We do not currently offer exchanges. If you need a different size or style, we recommend placing a new order once your return is processed.

 

International Orders

At this time, returns are only accepted for orders shipped within the United States.

 

Shipping & Fees

Original shipping and handling fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to a shipping error or a damaged item.

 

Restocking Fee

Returns that do not meet the eligibility criteria may be subject to a restocking fee of up to 20% or the entire return may be declined.

 

Refunds

Approved returns are eligible for a refund to the original payment method. Please allow 5–7 business days from the time it arrives to our warehouse for processing. Athlesi will email you after return has been processed to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@athlesi.com.

 

*Subject to Change. Athlesi may at any time in its sole discretion change the rules set forth above.

 

Need Help?

If you have questions about returns or eligibility, please contact us at hello@athlesi.com.